How to shop with us

3 Different Ways To Shop With Us. The Same 5 Star Service

All of our stores are now open to the public for browsing but for where you can't visit a showroom or would rather shop in an alternative way, there are lots of other ways we can help you choose the right tiles and achieve the perfect finish.

If you are a Trade customer, please read how we are continuing to offer you the products and support you need from your local branch.

For details of our COVID-19 Risk Assessment, please click here.

Visit A Showroom 2

We are limiting the number of people in each store to ensure we can adhere to the social distancing guidelines. This may occasionally result in some queueing, for which we apologise. Why not book a Showroom Browsing Appointment instead and beat the queue?

So that we can operate a COVID-19 Secure shopping environment for you and our staff, there are some changes in place in our stores.

  • Maximum 2 people per viewing group.
  • Please ensure you wear a mask whenever you are in one of our stores and maintain at least 2 metres distance between you and other customers/our staff.
  • Should we be very busy, we will be operating a mixed trade and retail queue so you may find that a trade customer behind you in the queue is invited into the store before you as they will not be browsing for tiles.
  • We have a Sanitising Station at the entrance to each store and request that you use the hand sanitising gel provided before entering the store.
  • Please follow all instructions/notices in the store and try to limit the amount of touching products as possible to help us keep the area sanitised. We can organise samples for you to take away with you for you to try at home.
  • We are only accepting payment via card at this time.
  • Our toilets are not open for public use.

Please do not enter the store if you are experiencing any symptoms of Coronovirus or if you have been advised to quarantine.

Consultation

If you'd rather not visit a showroom, or if there isn't one close to you then why not choose either phone or video consultation from one of our tile experts who can help you to Create Something Beautiful. Tell us all about your tile project and we can help with project planning, measurements, show you tile images, take you on a virtual tour of our showroom and arrange to send you samples. Contact us to book a Consultation.

Online

Browse our extensive range of beautiful tiles from the comfort of your own home. Order full or cut size samples delivered to your door and when you're ready, quick and easy online ordering of your tiles and accessories for the perfect finish.

Choose whether to Click and Collect from your local store or home delivery.

Collections

Avoid having to wait at home for a delivery and opt to collect your order from our our stores, at a time and date to suit you.

Delivery

Contact-less kerbside delivery. Free for orders of £150 or more (restrictions apply).