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FAQs

This page should answer and direct you to some of the important information you may need when ordering tiles online. For any further queries please contact us and one of our sales consultants will be in touch as soon as possible - alternatively give our helpdesk a call on 0117 959 8888 who will help put you through to the right department.

What are my delivery options?

Please visit the delivery options page for this information

I've changed my mind and want a refund - what do I do?

For information on refunds please read our Refund Policy.

I don't know how many tiles I need to order?

Our handy tile calculator should help you work out how many tiles you need for your project. Also visit our advice page on 'how to measure your room for tiles'.

How do I order a sample tile?

It's as easy as 1-2-3.... visit our sample tiles page to find out how!

Does Tileflair have a price promise?

For more information please read the Tileflair Price Promise.

I am looking for something in particular but can't find it on the website - what do I do?

Please contact us via the contact form and one of our sales consultants will be in touch as soon as possible to help you find what you are looking for.