I am writing to say how happy we have been with the service we have received at your Hedge End store from Scott and Karen (I think that is her name). They both went over and above to help us choose our tiles. They are very knowledgeable, personable and patient and this is very much appreciated when there is so much choice!
I trust that this commendation will be passed on to Scott and Karen, they are excellent advocates for your business. We will definitely recommend your store to our friends.
I visited the above store yesterday afternoon and Karen was immensely helpful in assisting me to choose tiles for my new bathroom. It is the first time in nearly 40 years of house buying that I have had to do it! and her guidance was really helpful.
I was struck by one of the displays as soon as I walked in and Karen helped me every step of the way.
We would just like to say what good service we had at Gloucester when purchasing our kitchen tiles.
The assistant who served us was David Hawkins and he was very helpful in giving us sample tiles and then deciding what proportion of each Montalcino to have.
In conclusion we will come back
Having spent yesterday afternoon, and this morning going around your showroom, my husband and myself would like to express our thanks to two of your very kind members of staff, firstly Nick, who was so helpful and good humoured, whilst we kept him running about looking for different tiles, as I am in a wheelchair, and getting around isnt that easy. Thank you Nick!
Today Racheal helped us, but also was really exellent in choosing and matching tiles and colours for us, we ourselves had started out with a vague cream and brown theme, with Racheal laying out floor tiles, wall tiles, and a mosaic borders, we completely changed our minds and settled for white and grey!!, we are both really happy with her choices and good advise,she is a very patient and charming girl, so polite, and helpfull, a real asset to your company.
AS, Longwell Green
Not really knowing what we wanted, but definitely knowing what I didn't want, it wasn't a quick or easy process, but thanks to the excellent service, advice and care we received from Sam it was stress free and even a bit enjoyable. There was one area I was unsure of and was able to take a display sample home overnight to make sure I was certain of my choice.
We have since returned to your store for other bits and pieces and will certainly go back and look at your range of floor tiles. I just wanted to congratulate you on the quality of staff you employ and the level of service they offer. Tiles are tiles, but good service is what makes the difference and Sam was great.
I would just like to let you know that today my partner and I spent approximately an hour in your store in Hedge End near Southampton. We were looking for ideas and help in choosing tiles for a new house we are having built. While in the store we were assisted by Scott the Assistant Manager. He was very helpful and knowledgeable regarding the products in the store.
We thought he had a good understanding of what styles of tiles worked together. He also approached us with a smile and during the discussions his contribution was very helpful and at times he added some subtle humour that only increased our interest. All in all he made the experience a much better one. We have come away very interested in purchasing tiles from your store and we are in the process of providing room sizes etc. so Scott can provide us with a quote.
I certainly wish I had more people like him in my business.
I have paid two visits recently to your Hedge End store as I am having my bathroom converted to a wet room. I was very impressed by Liam. As I entered the store he made eye contact, which I consider is important and asked what he could do to help. I told him what I was looking for i.e. matt white/beige range wall tiles & he escorted me to various displays in the store.
I purchased three different tiles to take home to think about it and as I was using a walking stick the first time (flare up of arthritis) he insisted on carrying them to the car. I thought he was very customer focused especially for a new member of staff though as he was new he did not have an in depth knowledge of the stock.
This week I went back to the store to return two of the tiles and take a further look at the stock and the mosaic strips. I purchased a different tile and am pretty sure I will go with that. Liam furnished me with the stock number details of the mosaics and stapled all the paperwork together.
YD, Hedge End