About our Tile Samples

How does the tile sample service work?

We understand that it can be very difficult to make a decision on which tiles would look best in your home when you’re shopping online, so we offer up to 3 totally free small whole (£1 or less in value each) or cut samples, which covers most of our tiles*. You simply choose the tile(s) and the sample size you’d like and we’ll arrange for your selection to be delivered to you. There's no limit as to how many samples you can order but only the first 3 are free of charge.

You can order sample tiles in 2 different ways:

  • Cut tile samples are cut down to an approximate size of 100 x 100mm to make postage easier as not many people have a letterbox large enough to receive a large full size tile. These are charged at £1 per cut sample (up to 3 free) and include packing and standard postage via Royal Mail.
  • Full size tile samples are charged at the published full tile price but packing and delivery is free unless the tile is £1 or less in value in which case the first 3 are totally free. Any tiles larger than 600mm can only be collected from your nearest store as they are often damaged in transit. Should you order one of these, we will contact you to arrange collection.

*Please note, decorative borders and insets cannot be ordered as cut samples but can be purchased individually. Please note that all tiles samples are subject to variation.

How to order your free samples

Go to the product page of the tile you wish to order a sample for and then click on 'Order a Sample'. Should you be prompted for either a 'Cut' or 'Whole' and you wish to receive a free sample, please ensure you select 'Cut'.

Ordering multiple samples of the same tile

Should the particular tile you are interested in have shade variations, you will be able to order multiples of that tile and the number permissible will be highlighted in the body text on the page. If you wish to order multiples, please click the 'Order a Sample' button to add one sample and then repeat this process until you have either reached the number of tiles you would like to order or reach the maximum number permissible.

Important information when ordering sample tiles

All sample tiles must be different, any duplicates (including when placed as a different order and under a different name but to the same household) will be cancelled and refunded unless otherwise specified on the product page. Samples are only sent to addresses in the UK and all samples ordered before midday on weekdays would normally be sent within 48 hours. Samples ordered on Friday afternoons or over the weekend would normally be sent on the following Tuesday.

Received your samples but need more help?

Just give our customer care team a call on 0117 959 8891 or email helpdesk@tileflair.co.uk and we’ll be happy to help recommend additional tile samples for you.

Should your tile sample(s) be damaged in transit, please contact our customer care team on 0117 959 8891 or helpdesk@tileflair.co.uk.