About Our Tile Samples

You can order sample tiles in 2 different ways

  • Cut tile samples are cut down to an approximate size of 100 x 100mm to make postage easier as not many people have a letterbox large enough to receive a large full size tile. These are charged at £1 per cut sample (up to 3 free) and include packing and standard postage via Royal Mail.
  • If over £1 in value, full size tile samples are charged at the published full tile price but packing and delivery is free.
  • Any tiles larger than 600mm can only be collected from your nearest store. Should you order one of these, our helpdesk will contact you to arrange collection.
  • Please note, decorative borders and insets cannot be ordered as cut samples but can be purchased individually. Please note that all tiles samples are subject to variation.


How to order your free samples

  • Go to the product page of the tile you wish to order a sample for and then click on 'Order a Sample'. Should you be prompted for either a 'Cut' or 'Whole' and you wish to receive a free sample, please ensure you select 'Cut'.


Ordering multiple samples of the same tile

  • Should the particular tile you are interested in have shade variations, you will be able to order multiples of that tile and the available number will be highlighted on the product page.
  • If you wish to order multiples, please click the 'Order a Sample' button to add one sample and then repeat this process until you have either reached the number of tiles you would like to order or reach the maximum number permissible.


Important information when ordering sample tiles

  • All sample tiles must be different, any duplicates (including when placed as a different order and under a different name, but to the same household) will be cancelled and refunded unless otherwise specified.
  • Samples are only sent to addresses in the UK.
  • We aim to send all samples ordered before midday on weekdays out within 48 hours. We aim to send samples ordered on Friday afternoons or over the weekend out by the following Tuesday.

Received your samples but need more help?