Tile Returns Policy

Cancel your order or return surplus tiles

If you change your mind about the tiles you have ordered and want to cancel the whole order*

In Store Purchase Online/Telephone Purchase
You must inform us within:14 days starting on the last day you receive delivery of the goods14 days starting on the last day you receive delivery of the goods
You must return the tiles to us within:14 days after you inform us to wish to cancel your order14 days after you inform us to wish to cancel your order
When we will make the refund to you:Within 14 days from the last day we receive the goods back from youWithin 14 days from the last day we receive the goods back from you


If you want to return surplus tiles*

In Store Purchase Online/Telephone Purchase
You must inform us within:n/a14 days starting on the last day you receive delivery of the goods
You must return the tiles to us within:30 days starting on the last day you received delivery of the goods28 days starting on the last day you received delivery of the goods
When we will make the refund to you:Within 14 days from the last day we receive the goods back from youWithin 14 days from the last day we receive the goods back from you

* Please view the list of returnable items in our Terms and Conditions, Section 8