Tile Returns Policy - Retail

PLEASE NOTE THAT WE HAVE EXTENDED OUR TILE RETURNS POLICY TO COVER THE PERIOD OF OUR TEMPORARY CLOSURE. THE NUMBER OF DAYS WE ARE CLOSED ARE EXCLUDED FROM YOUR STANDARD RETURNS DAYS, I.E. IF YOU RECEIVED YOUR ORDER BEFORE WE CLOSED ON TUESDAY 24 MARCH WE WILL COUNT THE NUMBER OF DAYS BETWEEN YOU RECEIVING YOUR ORDER AND WHEN WE CLOSED, AND THEN CONTINUE COUNTING THE NUMBER OF DAYS FROM WHEN WE REOPEN.

1. Cancel your order

If you change your mind about the tiles you have ordered and want to cancel the whole order*

In Store Purchase Online/Telephone Purchase
You must inform us within:14 days starting on the last day you receive delivery of the goods14 days starting on the last day you receive delivery of the goods
You must return the tiles to us within:14 days after you inform us to wish to cancel your order14 days after you inform us to wish to cancel your order
When we will make the refund to you:Within 14 days from the last day we receive the goods back from youWithin 14 days from the last day we receive the goods back from you


2. Return surplus tiles*

In Store Purchase Online/Telephone Purchase
You must inform us within:n/a14 days starting on the last day you receive delivery of the goods
You must return the tiles to us within:30 days starting on the last day you received delivery of the goods30 days starting on the last day you received delivery of the goods
When we will make the refund to you:Within 14 days from the last day we receive the goods back from youWithin 14 days from the last day we receive the goods back from you

* Please view the list of returnable items in our Terms and Conditions, Section 8


3. Damaged tiles or shortages

Damaged tiles or shortages or any other errors must be reported to Tileflair within 30 days of delivery and we will replace the item, repair it (if appropriate) or refund you for the item. No refund or exchange will be given for faulty goods in respect of faults which have been indicated by us to you prior to or at the time of sale.