Frequently Asked Questions: Delivery
Do you offer free delivery?
We offer free delivery* for all orders over £349 to UK Mainland addresses, excluding some regions in Scotland including the Scottish Highlands & Islands.
*Excludes trims & glass splashbacks.
How long do I have to wait for sample deliveries?
Samples are usually dispatched within 2-3 working days via Royal Mail 1st class delivery.
How long do I have to wait for my tile delivery?
We aim to dispatch all orders within 3-5 working days of receiving the order. Once you have placed your order a member of our team will contact you to confirm your order details and to arrange a delivery date that is convenient for you. If you require an urgent delivery, please email helpdesk@tileflair.co.uk or call 0117 959 8891 and we will do our best to help.
Where do you deliver to?
We deliver to the whole of the UK! Our standard pricing applies to UK Mainland addresses, excluding some regions in Scotland including the Scottish Highlands & Islands. For these regions we’ll be happy to discuss delivery options with you, just email helpdesk@tileflair.co.uk or call 0117 959 8891.
How much is delivery?
We offer a parcel delivery service of £20 for items under 20kg and free delivery* to most mainland UK addresses for any orders over £349. For all other orders delivery will cost £34.99. For any areas outside our standard delivery area, you’ll be prompted to give us a call so that we can provide you with a quote.
*Excludes trims
Can I decide my own delivery day?
Once you have placed your order a member of our team will contact you to confirm your order and to arrange a delivery date that is convenient for you. If you require an urgent delivery, please email helpdesk@tileflair.co.uk or call 0117 959 8891 and we will do our best to help.
What happens if I'm out for my delivery?
If you are not in when delivery is attempted on the agreed date, then we will provide you with a quote to redeliver. We cannot leave your delivery without a signature.
What happens if my order is not delivered in its time slot?
We will do our best to keep you informed of any potential delivery issues should they occur. However, please contact us straight away on 0117 959 8891 if any unnotified delays take place and we will attempt to contact the delivery company for an update on your order.
Can I pick up my tiles from your stores?
If more convenient, you are more than welcome to pick up any orders from your local Tileflair store. Just select the ‘pick-up from store’ option at checkout and email helpdesk@tileflair.co.uk or call 0117 959 8891 to have this arranged. Please be aware that tiles are very heavy and your vehicle must be safely loaded. Please contact us if you would like to know the total weight of your order prior to collecting.
How are trims delivered?
Trims are dispatched via a 24hr (working day) express delivery service for £19.99 and are excluded from the £349 free delivery offer.
How are premium glass splashbacks delivered?
Premium glass splashbacks are dispatched via an express delivery service for £19.99 and are excluded from the £349 free delivery offer.
Will the driver bring my tiles into my house/garage?
Due to insurance restrictions, your tiles will be delivered on a pallet and dropped at the kerbside, the driver cannot help with the packing or moving of the goods. Please make arrangements to safely move your delivery off the roadside and be aware that boxes of tiles are very heavy.
What if I have questions after receiving my delivery?
If you have any questions for us after receiving your free samples, then please email us at helpdesk@tileflair.co.uk or give us a call on 0117 959 8891 between 8:00am-5:00pm weekdays (4.30pm Friday).
More questions?
Frequently Asked Questions: Samples